Refund Policy
This Refund Policy explains how Consiliora Group handles refunds, credits, and cancellations for consulting services. Because consulting is a time-based, capacity-reserved service, refunds are limited once work has begun.
Effective date: February 17, 2026
1. General Rule
Consulting engagements are typically delivered through scheduled sessions, analysis time, preparation, and custom deliverables. Once an engagement starts, we reserve capacity and begin performing work. For that reason, refunds are not guaranteed and are assessed based on the status of the work, delivered materials, and the time already allocated.
2. Deposits and Prepayments
If your engagement includes a deposit or prepaid amount, it secures project time and scheduling. Unless otherwise stated in your agreement, deposits are generally non-refundable once the project start date is confirmed, because we block time that could have been offered to other clients.
3. Cancellation Before Work Starts
If you cancel before any work begins (including kickoff, discovery, analysis, or preparation), we may issue a refund for amounts paid minus any non-recoverable administrative or processing costs. If we have already performed preparatory work, that time may be deducted.
4. Cancellation After Work Starts
If you cancel after work has started, you will be responsible for fees corresponding to:
- Time already spent on research, analysis, meetings, preparation, and drafting deliverables;
- Any deliverables already delivered or substantially completed;
- Any approved third-party costs or expenses incurred on your behalf.
In such cases, refunds (if any) are limited to the unused portion of prepaid fees after these amounts are deducted.
Practical note: If you need to pause rather than cancel, we can often convert remaining scope into a rescheduled timeline or a reduced-scope roadmap, subject to team availability.
5. Rescheduling
Rescheduling is usually preferred over cancellation. If you need to reschedule sessions or milestones, we will try to accommodate based on availability. Repeated rescheduling, long gaps, or extended inactivity may require re-scoping or additional fees because assumptions, data, and market conditions can change.
6. Satisfaction and Remedy
If you believe services were not delivered as agreed, notify us promptly with specific details. Our first remedy is to address the issue by clarification, correction, or limited revisions within the agreed scope. Refunds are considered only after reasonable efforts to resolve the concern.
7. Non-Refundable Items
- Work already performed, including analysis, research, preparation, and meetings;
- Custom deliverables and bespoke strategy documents created for your organization;
- Third-party fees (software, data providers, contractors) that are non-refundable to us;
- Rush fees or expedited delivery charges once work has commenced.
8. Chargebacks
If you initiate a chargeback without first attempting to resolve the issue with us, we may pause services and provide documentation of work performed, including meeting history, deliverable versions, and timeline records. Chargebacks do not override these policy terms or any signed agreement.
9. Policy Updates
We may update this policy to reflect operational changes or legal requirements. The effective date at the top indicates when the current version applies.
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Kansas City, MO 64108