Terms of Service

1. Definitions

“Consiliora Group,” “we,” “us,” and “our” refer to the consulting entity providing services and operating this website. “Client,” “you,” and “your” refer to the person or organization accessing the site or purchasing services. “Services” means business consulting, research, analysis, strategic planning, facilitation, and related deliverables. “Deliverables” means written documents, presentations, roadmaps, analyses, models, or other work product provided to the Client.

2. Scope of Services

We provide business consulting and advisory services. Deliverables are intended to support decision-making and planning, and may include assumptions, estimates, and scenario analysis. Unless expressly stated in a signed agreement, our services do not include legal advice, tax advice, investment advice, accounting services, or regulated professional services. You remain responsible for your business decisions, implementation, and outcomes.

3. Engagement Process

A project typically begins with scoping, including objectives, timelines, stakeholders, data requirements, and success criteria. We may propose a phased approach (diagnosis, analysis, strategy design, roadmap, and optional implementation support). Unless otherwise agreed, any schedule is an estimate and may shift due to changes in scope, delays in access to information, or external dependencies.

4. Client Responsibilities

• Provide accurate and timely information, access to relevant systems/data, and responsible stakeholders for decisions.
• Review deliverables and provide feedback within reasonable timeframes to avoid delays.
• Ensure internal alignment and approvals required for execution are obtained.
• Maintain appropriate backups, security controls, and governance for your own operations and data.

5. Fees, Invoicing, and Payment

Fees, billing cadence, and payment terms will be specified in a written proposal, statement of work, or invoice. Unless otherwise stated, invoices are due upon receipt. Late payments may result in a pause of work. Taxes, duties, and governmental charges (if applicable) are the Client’s responsibility unless otherwise required by law.

6. Changes in Scope

Any material change to objectives, deliverables, deadlines, or required effort may require a revised estimate and written approval. We may provide options for reprioritization or phase re-planning to preserve the most valuable outcomes under constraints.

7. Intellectual Property

Unless otherwise agreed in writing, we retain ownership of our pre-existing tools, frameworks, templates, methodologies, and know-how. Upon full payment, the Client receives a non-exclusive license to use the delivered work product internally for business purposes. The Client may not resell, publish, or distribute Deliverables externally without our prior written consent, except where required by law.

8. Confidentiality

We treat Client information as confidential and use it only to perform services. The Client agrees to protect our confidential information, including pricing, methodologies, and internal documentation. Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, or that must be disclosed by law or court order.

9. Data and Security

We implement reasonable administrative and technical measures appropriate to the engagement. However, no system is perfectly secure. If you provide personal data or sensitive business information, you acknowledge residual risk. Where required, we can align on data handling procedures and retention expectations as part of the engagement scope.

10. Third-Party Services

We may use third-party tools for communication, storage, project coordination, or analytics. We are not responsible for third-party outages, changes, or security incidents beyond our reasonable control. If a specific tool or vendor is required or prohibited, this must be agreed in writing.

11. Disclaimers

The website and services are provided on an “as is” and “as available” basis. We disclaim all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted or error-free, or that deliverables will achieve a particular outcome.

12. Limitation of Liability

To the maximum extent permitted by law, Consiliora Group will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, data, or business interruption. Our total liability for any claim arising out of or relating to the services will not exceed the fees paid for the specific services giving rise to the claim during the three months preceding the event.

13. Termination

Either party may terminate an engagement in accordance with the applicable statement of work or written agreement. Upon termination, the Client will pay for work completed and authorized expenses incurred through the termination date. Deliverables in progress may be delivered in their then-current state, subject to payment status and confidentiality obligations.

14. Communications

By submitting inquiries, you consent to receive communications regarding your request and the services. We do not sell your contact information. For privacy practices related to personal data, refer to our Privacy Policy.

15. Governing Terms

These Terms apply to use of the website and general service relationship unless superseded by a signed agreement. If there is a conflict between these Terms and a signed statement of work, the signed agreement controls for that project.

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